**Job ID Number** R5628 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** The Help Analyst will provide first level support and resolve issues related to the new Salesforce-based application. If you have excellent communication skills and computer knowledge, apply now. **Job Description** We are looking for a **Help Desk Analyst** **.** This position will be a **full-time** and **onsite** contract opportunity. Candidates must be a commutable distance to Trenton, NJ. **What** **You’ll** **Do** + Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application + Log and track support requests, ensuring all issues are documented and resolved in a timely manner + Escalate complex issues to higher-level support or specialized teams as necessary + Maintain accurate records of support requests and resolutions + Communicate effectively with users to understand their issues and provide clear and concise solutions + Assist in training users on the new application and provide guidance on best practices + Monitor the performance of the application and report any recurring issues or trends + Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality **What You'll Need** Required + 2+ years of relevant experience in help desk or IT support roles + Bachelor’s degree in Information Technology, Computer Science, or a related field + Strong problem-solving and analytical skills + Excellent communication and interpersonal skills + Proficiency in using help desk software and ticketing systems + Ability to work independently and as part of a team + Strong organizational and detail-oriented capabilities Preferred + Familiarity with Salesforce-based applications is a plus **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $28 - $38 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.​ \#LI-MB1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.