Description As a Help Desk Analyst, you will provide end-to-end technical support to our employees, ensuring efficient operations across all departmental functions. You will be the first point of contact for employees facing technical difficulties and will liaise with other IT team members to expedite solutions. Key Responsibilities: + Providing first-level contact and resolution to customer issues. + Tracking, routing, and redirecting issues to correct resources. + Walking clients through problem-solving protocols. + Utilizing and maintaining the help desk tracking software. + Testing fixes and performing post-resolution follow-ups to ensure issues have been adequately resolved. Requirements Qualifications: + At least 1+ years of experience in a help desk or technical support role. + Good understanding of Microsoft Office 365 administration and Active Directory. + Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .