Description Robert Half, a global leader in talent solutions, is seeking a dedicated and customer-focused Help Desk Analyst to join our team. This is an excellent opportunity for someone who thrives on solving technical challenges, providing excellent support, and ensuring smooth IT operations for end-users. Position Summary As a Help Desk Analyst, you will serve as the first point of contact for users experiencing IT-related issues. You will diagnose, troubleshoot, and resolve technical problems while delivering exceptional customer service. This role is essential in ensuring the productivity and satisfaction of our team and clients. Key Responsibilities + Respond to incoming help desk requests via phone, email, or ticketing system. + Diagnose and resolve technical issues related to hardware, software, networking, and peripheral devices. + Provide support for Microsoft Office Suite, Windows operating systems, and commonly used enterprise applications. + Assist with password resets, account setup, and basic Active Directory administration. + Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN. + Document issues, solutions, and troubleshooting steps in the ticketing system. + Escalate complex issues to higher-level support teams or vendors when necessary. + Guide users on IT policies, procedures, and best practices. Requirements Qualifications + Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). + Experience: + 1-2 years of experience in a help desk or technical support role. + Proficiency with Microsoft Office 365, Windows 10/11, and troubleshooting common IT issues. + Familiarity with Active Directory and basic account management tasks. + Technical Skills: + Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP). + Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Zendesk). + Knowledge of antivirus and endpoint security solutions. + Soft Skills: + Excellent verbal and written communication skills. + Strong customer service orientation and problem-solving abilities. + Ability to prioritize tasks and manage time effectively in a fast-paced environment. Preferred Qualifications + IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified. + Experience supporting mobile devices and printers. + Familiarity with cloud-based systems and virtual environments (e.g., Azure, VMware). Why Join Robert Half? + Competitive salary and benefits package. + Opportunity to work with a talented and dynamic team. + Access to professional development and career growth opportunities. + Be part of a company committed to innovation, collaboration, and excellence. How to Apply Are you passionate about providing top-notch IT support and ensuring a seamless technology experience for users? Apply today to join the Robert Half team as a Help Desk Analyst! Robert Half is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .