Description -Provides service desk phone support that offers a single point of contact to quickly and easily resolve IT hardware, software, telecommunications, performance, and educational related issues so that customers can stay productive and focused on their business and clinical operations throughout system. -Takes a variety of calls on multi-platform environments (ex: UNIX, Windows, Microsoft etc.) and remote access applications and services (ex: Citrix, Netscaler VPN). -Provides phone support and secondary support for other tasks assigned to Support Center. -Acts as a liaison between customers and internal support staff to assure accurate problem interpretation. -Follows the standard Support Center operating procedures. -Upholds the mission, vision, values, and customer service standards. Skills Help desk support, Help desk, Customer service, password reset, Phone support, Ticketing system, Giva Service Management tool, Technical support, Troubleshooting, Service desk, communication and people skills, Microsoft office suite, active directory Additional Skills & Qualifications - Communicates issues in a clear and concise manner to minimize management overhead, must be able to understand the business impact of incidents and contribute to containing this impact. - Experience with Giva Service Management tool (or another ticketing system tool) - Customer Service mentality - Ability to use active listening skills - Problem solver - Completed A+ Certification coursework or Microsoft coursework - Knowledge of enterprise networks and LANs. - Knowledge of Citrix, VPN/Remote Access, Wireless and Active Directory. - Knowledge of iPhones, iPads, pagers, MFDs, and Telecommunications. - Knowledge of Outlook, EPIC and clinical applications. - Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Publisher, Access). - Knowledge of basic security & compliance policies and procedures. - ITIL training and knowledge - Associates Degree in Computer Science or related field or 1 year of related Service Desk work experience in lieu of degree. Experience Level Entry Level Pay and Benefits The pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.