Description We are in the Higher Education industry, based in San Antonio, Texas, and we are looking for a Help Desk Analyst to join our team. This role involves providing IT support and resolving technical issues for both local and field users. Responsibilities: • Address and resolve technical help queries submitted through various channels such as phone, email, and walk-ups • Offer IT assistance for a wide range of applications including Windows, Microsoft Office, and other internally used software • Independently research and execute solutions to address technical problems • Identify and provide solutions for recurring technical issues • Oversee the installation and configuration of Windows OS, networked and local printers, and business applications • Execute administration and bug fixing for Windows 7 in an Active Directory environment • Utilize excellent problem-solving skills in managing Microsoft Office applications • Understand and apply basic TCP/IP networking concepts • Set up and support Audio/Visual systems • Handle IT support ticketing systems effectively. Requirements • Proficiency in Android Development, with the ability to troubleshoot and resolve related issues. • Demonstrated knowledge of Cisco Technologies, including the ability to configure and manage Cisco devices. • Familiarity with Citrix Technologies, with the capacity to optimize their use in an educational setting. • Proficient in the use and troubleshooting of Mac Computers, ensuring smooth operation for all users. • Strong understanding of Microsoft products and services, including Office Suite and related software. • Experience with Active Directory, with the ability to manage user accounts and access controls. • Competence in the use and maintenance of Apple Devices, ensuring functionality and user satisfaction. • Solid understanding of Computer Hardware, with the ability to diagnose and repair hardware issues. • Experience in Configuration Management, ensuring systems are consistently maintained and updated. • Proven expertise in Deployments, including the ability to plan and execute software and hardware rollouts. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .