Description We are looking for a dedicated Help Desk Analyst I to join our team in Skokie, Illinois. In this role, you will provide exceptional support to faculty and students, addressing technical issues with professionalism and efficiency. This is a long-term contract position offering opportunities to expand your responsibilities over time. Responsibilities: • Provide first-line technical support to faculty and students, resolving hardware and software issues with a customer-focused approach. • Troubleshoot and resolve connectivity problems, including network printer and internet-related issues. • Perform hardware repairs and device imaging for Chromebooks and Dell laptops. • Assist with password resets and changes, ensuring secure access to systems. • Configure and manage devices, including inventory tracking and wire management. • Support the installation and maintenance of Office 365 applications. • Utilize knowledge of Windows 10 to diagnose and resolve system-related issues. • Collaborate with team members to ensure seamless technical support operations. • Offer guidance on basic Mac functionality when needed, although it is not a core requirement. • Maintain detailed records of support activities and resolutions. Requirements • Proven experience in delivering superior customer service in a technical support role. • Familiarity with Windows 10 operating systems and related troubleshooting methods. • Hands-on experience with hardware repair and device imaging. • Knowledge of Office 365 and Active Directory. • Ability to address connectivity issues, including network printer setup and troubleshooting. • Strong organizational skills, particularly for inventory management and wire configuration. • Basic understanding of Mac systems is beneficial but not mandatory. • Excellent problem-solving skills and critical thinking abilities. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .