Description We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Jacksonville, Florida. This role is crucial in our IT department, where you will be mainly focusing on PC deployments, imaging, software installation, and managing a backlog of tickets. • Handling onboarding and PC deployments, ensuring a smooth transition for new employees. • Playing a crucial role in refreshing PCs that need updates and maintenance. • Conducting software installation through Intune, making the transition seamless for all users. • Managing a backlog of tickets related to exits and retrieval of assets. • Communicating with users effectively to guide them through the process of returning assets. • Utilizing your knowledge of Cisco and Citrix Technologies to solve any related issues. • Leveraging your skills with Mac Computers, Microsoft, and Active Directory for efficient task completion. • Utilizing your experience with Apple Devices and Computer Hardware for troubleshooting and maintenance. • Applying Configuration Management and Deployment skills to ensure optimal system performance. Requirements • Proficiency in Cisco Technologies • Knowledge and experience with Citrix Technologies • Ability to troubleshoot and maintain Mac Computers • Familiarity with Microsoft software and tools • Understanding and experience in Active Directory • Capable of handling and troubleshooting Apple Devices • Strong knowledge in Computer Hardware • Experience in Configuration Management • Proven track record of successful software and hardware Deployments • Ability to provide Refresher training when necessary • Experience with ITSM Tools in a detail oriented setting Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .