Description We are providing a short term, contract employment opportunity for a Help Desk Analyst I with our client located in GLENVIEW, Illinois! The selected candidate will be part of a team managing a backlog of help desk tickets due to an ongoing EMR consolidation/migration. Responsibilities: + Act as the first point of contact for end users, providing effective phone support. + Manage the ticket backlog, which includes a variety of IT-related issues. + Clear, concise communication with team members is essential. + Troubleshoot common issues such as password resets, internet problems, and printer setup. + Ensure that access to facility assignments is properly maintained. + Monitor and address IT-related needs of team members in a timely and effective manner. + Maintain accurate records of customer interactions and troubleshooting steps. + Utilize knowledge of Microsoft and Active Directory in support and troubleshooting tasks. Requirements + Possess a solid understanding of Microsoft applications, including but not limited to Word, Excel, PowerPoint, and Outlook. + Demonstrate proficiency in using Active Directory for managing networked users and resources. + Display strong problem-solving skills to troubleshoot technical issues. + Show excellent communication skills to assist users and explain technical terms in a user-friendly language. + Have a good understanding of computer systems, mobile devices, and other tech products. + Exhibit ability to prioritize and manage multiple issues simultaneously. + Demonstrate a proactive approach to problem-solving, with focus on prevention of potential issues. + Show willingness to learn about new technologies and maintain updated knowledge in the rapidly changing IT field. + Display patience in dealing with users of varying levels of technical proficiency. + Exhibit strong team collaboration skills as well as the ability to work independently. + Possess at least a basic level of IT certification or relevant work experience in a similar role. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .