Description We are offering a long term contract employment opportunity for a Help Desk Analyst I in New York, New York, United States, within the IT industry. As a Help Desk Analyst I, your primary role will involve solving technical issues, assisting users, and ensuring the smooth operation of our workstations. Responsibilities: • Provide technical assistance and support to users, resolving issues and ensuring their satisfaction. • Troubleshoot and solve problems related to Microsoft Windows and other operating systems. • Collaborate with team members to maintain and improve workstation performance. • Monitor and manage help desk inquiries, providing prompt responses. • Regularly update customer records and ensure their accuracy. • Utilize your knowledge of PC Desktops - Workstations to improve user experience. • Take appropriate action to maintain the security and functionality of customer accounts. • Continuously monitor customer credit applications and process them as required. • Ensure the accuracy and efficiency of customer credit records. • Handle customer inquiries professionally and effectively. Requirements • Minimum of 2 years of experience in a similar role or relevant field • Proficiency in Microsoft Windows including its various operating systems and software • Strong knowledge and hands-on experience with PC Desktop - Workstation • Excellent problem-solving skills with the ability to troubleshoot technical issues • Ability to provide step-by-step technical help, both written and verbal • Strong customer service skills with the ability to handle queries promptly and effectively • Familiarity with remote troubleshooting techniques and tools • Good understanding of computer systems, mobile devices, and other tech products • Ability to work in a team and communicate effectively • Proactive learner with the ability to quickly adapt to new technologies and systems. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .