Description We are offering a long term contract employment opportunity for a Help Desk Analyst I in Crystal Lake, Illinois. This role primarily focuses on maintaining the optimal functioning of our technological resources, including microcomputers, telephony hardware and software, and audio/video equipment. You will provide direct user support, manage installations and upgrades, handle routine purchases, conduct research, and keep an accurate inventory. Responsibilities: • Respond to software and hardware queries and issues related to microcomputers • Act as the first point of contact, overseeing and processing service requests from the Help Desk line and other sources • Keep track of PC related equipment and software inventory and ensure software licensing requirements are met • Research, evaluate, purchase, and install new microcomputer hardware and software according to user requirements and standards set by the Information Technology Department • Maintain support documentation which includes problem logs, troubleshooting references, and installation procedures • Conduct training sessions in small groups or one-on-one to enable users to effectively utilize applications • Provide secondary system level support for critical systems, including the organization's Enterprise Resources Planning System. Requirements • Minimum of 3 years of experience in a Help Desk Analyst role or similar • Proficiency in Android Development • Comprehensive understanding of Cisco Technologies • Experience with Citrix Technologies • Knowledge of Database systems and management • Familiarity with EO/IR systems • Proven expertise in Active Directory • Experience with Apple Devices and related software • Strong understanding of Computer Hardware • Proficiency in Configuration Management • Experience in managing and executing Deployments • Proficiency in Microsoft Office 365, including all major applications. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .