Description We are currently seeking a permanent Level II Desktop Support Tech for our IT department to support our facilities in the Akron, Ohio area. This is a contract to permanent position that will be based out of our corporate office. Some travel throughout the Northern Ohio area will be required. Duties include, but are not limited to: Manage the Setup, Repair and Deployment of laptops and desktops. Maintain an organized inventory of all equipment. Setup and deploy new printers. Provides end user support for software and hardware issues via support requests from telephone, email and ticketing system. Manage tickets in ticketing system, ServiceNow. Plan and execute software and patch upgrades via SCCM. Hardware support, including desktops, thin clients, laptops, iPads, iPhones, android devices, printers, multi-function copiers, multimedia equipment and wireless devices. Perform routine maintenance on all end-users’ computers as required. Advise the IS department on product problems identified through technical support calls with end users. Works closely with the other IT Staff to develop and monitor quality assurance policies and procedures. Assists in final testing of new products. Setup and deploy all equipment orders for shipment to end users. Provide assistance in maintaining IT asset inventory. Job Requirements: The ideal candidate will have: ServiceNow experience preferred. Cyber security experience preferred. At least three years’ experience in a Technical Support field, troubleshooting hardware/software problems. At least two years’ experience in a LAN/WAN environment with an understanding of network design. Proficient in Microsoft Windows and Microsoft Office products. ServiceNow experience would be beneficial. ManageEngine and/or Nexthink experience would also be beneficial. Solid analytical and problem-solving skills. Great customer service skills and a willingness to learn. Highly developed communication skills. The ability to explain technical procedures in layperson’s terms. Interpersonal skills require a maximum in courtesy, etiquette and tact, in order to deal effectively with all levels of management, staff, and outside vendors. Ability to work independently -- candidate must be a "self-starter". Reliable transportation. Technical Certifications a plus. Knowledge of Microsoft SCCM or MDM solution a plus. Requirements Microsoft, Active Directory, Computer Hardware, Deployments, Microsoft Office 365, ServiceNow Platform Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .