Description We are looking to welcome a Help Desk Analyst II to our team based in Houston, Texas. In this role, your primary focus will be to offer excellent customer service, utilizing your skills in Active Directory, MS365, ServiceDesk, and ServiceNow. You will be tasked with handling customer inquiries and maintaining high standards of service delivery. Responsibilities: • Provide exceptional customer service by resolving service desk tickets in a timely manner • Utilize ServiceDesk Plus and ServiceNow platforms to manage and resolve customer issues • Maintain a comprehensive record of customer interactions and solutions provided • Monitor and manage customer accounts, ensuring they receive the best service possible • Leverage your knowledge of database management and configuration to provide effective solutions • Use your expertise in Microsoft and Active Directory to troubleshoot and resolve technical issues • Assist in managing computer and desktop hardware, ensuring optimal performance • Contribute to our Deskside Support team by providing hands-on assistance when required • Continuously improve your knowledge of our ServiceNow platform to enhance service delivery. Requirements • Possess strong knowledge and experience in Database management. • Proficient in Microsoft Suite, including Excel, Word, PowerPoint, and Access. • Experience with Active Directory, including user account management and Group Policy. • Solid understanding and experience with Computer Hardware, including troubleshooting and maintenance. • Familiarity with Configuration Management tools and processes. • Proven experience in Deskside Support, providing technical assistance to end-users. • Expertise in Desktop Hardware management, including installation, maintenance, and troubleshooting. • Experience in managing Service Desk operations, including ticket resolution and customer service. • Ability to handle Service Desk Tickets effectively, ensuring timely resolution. • Knowledge and experience with the ServiceNow Platform, including ticketing and incident management. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .