Our NORAD Operations Group
Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).
Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided\:
Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration.
NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at\:
Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world
Description of Duties\:
The Help Desk Analyst supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will\:
Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy. Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment. Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability. Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval. Perform startups, reboots, server swaps, and shutdown of the systems. Reporting job status to MDC leaders. Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events. Performing other duties as required to support the 21CS mission.
***Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.
***This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain.
Resumes, in month and year format, must be submitted with the application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.
*Our NORAD Operations Group
Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).
Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided\:
Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Mitigation of orbital conflicts. Threat warnings and control from airborne, land-based, and space-based systems for threat activities. Operations and maintenance of classified communications. Software development and integration.
NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at\:
Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world
Description of Duties\:
The Help Desk Analyst supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will\:
Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy. Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment. Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability. Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval. Perform startups, reboots, server swaps, and shutdown of the systems. Reporting job status to MDC leaders. Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events. Performing other duties as required to support the 21CS mission.
***Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.
***This position is on-site in Colorado Springs, CO, and reports to Cheyenne Mountain.
Resumes, in month and year format, must be submitted with the application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.
*Basic Requirements\:
Must have an active Top Secret Clearance with SCI eligibility 1 year of direct experience. 2 years of general work history. High School diploma or GED. 2 years of customer service experience. Experience with client peripherals including KVMs, card readers, monitors, servers, and printers. Must be able to complete training and receive MDC crew qualification within 60 Days. Experience handling and protecting highly classified information, data, and systems. Able to work flexible shifts as required, including days, nights, weekends and holidays. Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).
Desired Requirements\:
Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. Experience with DoD cryptographic equipment and related material handling and use. Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux. Experience with Department of Defense messaging and messaging systems. Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized. Compliance with DoD 8140 IAT II requirements (e.g., a current Security CE certificate).
This position is expected to pay $68,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
#cjpost
The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.
Essential Functions\:
Communication
Position may require you to communicate verbally, and/or in writing, with a variety of government, military, and contractor personnel at all levels. Position will require the ability to prioritize and quickly respond to customer requests.
Work Environment
Work will be performed inside a large facility. Work environment may be a cubicle (considerations\: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements.
Physical Requirements
Position will require extended periods of sitting while on PC/laptop or phone. Position will require lifting and carrying boxes of supplies or files up to 25 lbs. Position will require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks. Position will require sitting, stooping, kneeling, and/or crouching for long periods of time. Position will require work in noisy areas with hotter and colder temperatures than standard office environmental conditions. There is a possibility that due to parking availability and the location of work, traveling moderate to long distances may be required.
Equipment and Machines
General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers, and other computer equipment that supports the network environment. Operating hand tools, power tools, ladders, and test equipment.
Attendance
Regular attendance following the established work schedule is mandatory. It is important to be able to work any shift/designated hours required. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
Other Essential Functions
Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. Grooming and dress are usually business casual but dependent on the client’s standards. Must not pose a safety hazard to employees working in the same general area. *Basic Requirements\:
Must have an active Top Secret Clearance with SCI eligibility 1 year of direct experience. 2 years of general work history. High School diploma or GED. 2 years of customer service experience. Experience with client peripherals including KVMs, card readers, monitors, servers, and printers. Must be able to complete training and receive MDC crew qualification within 60 Days. Experience handling and protecting highly classified information, data, and systems. Able to work flexible shifts as required, including days, nights, weekends and holidays. Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).
Desired Requirements\:
Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. Experience with DoD cryptographic equipment and related material handling and use. Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux. Experience with Department of Defense messaging and messaging systems. Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized. Compliance with DoD 8140 IAT II requirements (e.g., a current Security CE certificate).
This position is expected to pay $68,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
#cjpost
The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.
Essential Functions\:
Communication
Position may require you to communicate verbally, and/or in writing, with a variety of government, military, and contractor personnel at all levels. Position will require the ability to prioritize and quickly respond to customer requests.
Work Environment
Work will be performed inside a large facility. Work environment may be a cubicle (considerations\: close quarters, low to moderate noise, bright or dim lighting). Work assignments vary based on client requirements.
Physical Requirements
Position will require extended periods of sitting while on PC/laptop or phone. Position will require lifting and carrying boxes of supplies or files up to 25 lbs. Position will require climbing, working at heights, and in small, confined spaces such as under raised floors, inside closets, and server racks. Position will require sitting, stooping, kneeling, and/or crouching for long periods of time. Position will require work in noisy areas with hotter and colder temperatures than standard office environmental conditions. There is a possibility that due to parking availability and the location of work, traveling moderate to long distances may be required.
Equipment and Machines
General office equipment, which includes telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers, and other computer equipment that supports the network environment. Operating hand tools, power tools, ladders, and test equipment.
Attendance
Regular attendance following the established work schedule is mandatory. It is important to be able to work any shift/designated hours required. You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
Other Essential Functions
Candidate must exhibit professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. Grooming and dress are usually business casual but dependent on the client’s standards. Must not pose a safety hazard to employees working in the same general area. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.