Posting Details

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Position Information

Posting Number: 20245302V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information

Job Description Summary: *Provide first-level help desk support to provide support for all UNIT-supported systems.*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.*Assist with computer problems and provide diagnosis and resolutions.*Log calls utilizing the TeamDynamix (TDX) ticket system. Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information

Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student? Yes No * Are you eligible for work study? Yes No I don't know * What is your availability? (days and times)

(Open Ended Question)

* Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest