Adecco is assisting our client in recruiting for a Help Desk Coordinator position in Milton, VT. The Help Desk Coordinator is responsible for managing the day-to-day operations of computer systems. This includes receiving, prioritizing, documenting, and resolving end-user requests to ensure smooth computer operations that enable business activities. Problem-solving may involve diagnostic tools, help request tracking, and in-person assistance. **Key Responsibilities:** + Receive and respond to help requests from end users via phone, email, or ticketing system. + Document user details (name, department, contact info, issue) in support tickets. + Track and document the problem-solving process, including decisions and actions. + Install, repair, and troubleshoot client devices. + Utilize diagnostic tools for troubleshooting. + Access online resources (software updates, FAQs) to aid in problem resolution. + Learn and support organizational hardware and software. + Test fixes to ensure problem resolution and conduct post-resolution follow-ups. + Analyze trends in documented resolutions to prevent future issues. + Prioritize and schedule support requests. + Set up equipment, including installation of operating systems, cables, and software. + Collaborate with staff to assess new system needs or modifications. + Perform daily computer operations as required. **Competencies:** + **Problem Solving:** Able to identify and resolve issues promptly, with well-analyzed alternative solutions. + **Technical Skills:** Seeks training and development to improve skills. + **Customer Service:** Addresses customer needs promptly, seeks feedback, and ensures commitments are met. + **Initiative:** Takes responsibility, looks for opportunities, and offers help when necessary. **Additional Skills:** + **Basic Networking:** Understanding of network protocols (TCP/IP, DNS, DHCP), firewalls, and VPN setup. + **Active Directory:** Experience with managing users, groups, and permissions in Active Directory. + **Remote Support Tools:** Proficient in using remote desktop tools such as TeamViewer, Webex, or Windows Remote Desktop. + **Cybersecurity Awareness:** Basic understanding of security best practices, including password management, malware detection, and data encryption. + **Backup and Recovery:** Experience with data backup solutions and recovery procedures. + **Scripting:** Familiarity with basic scripting languages (PowerShell, Bash) to automate routine tasks. + **Virtualization:** Basic knowledge of virtual environments like VMware or Hyper-V. + **Mobile Device Management (MDM):** Experience managing mobile devices through MDM solutions. + **Cloud Services:** Familiarity with cloud services like Office 365, Google Workspace, or AWS. + **ITIL Knowledge:** Understanding of IT Service Management (ITSM) principles and frameworks such as ITIL. **Qualifications:** + **Education/Experience:** Associate's degree or equivalent from a technical school, plus 6 months to 1 year of related experience. + **Certifications (Preferred):** CompTIA A+, Network+, Microsoft Certified: Fundamentals, or ITIL Foundations. **Required Computer Skills:** + PC Architecture + Microsoft Office, Windows + Android & iOS + HP & Zebra Printers + Wireless Networking, Subnetting, Routing + Networking Protocols (TCP/IP, DNS, DHCP) + Active Directory + Remote Support Tools + Cloud Platforms (Office 365, Google Workspace) **Physical Demands:** + Regular use of hands, standing, walking, and sitting. + Occasionally required to stoop, kneel, crawl, and climb ladders. + Must be able to lift/move up to 65 pounds. Click **APPLY NOW** to be considered for the Help Desk Coordinator position in Milton, VT! **Pay Details:** $60,000.00 per year Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance