At Goldiran Innovative Industries Engineering and Consulting Company, we are looking to recruit a motivated and capable IT Support Specialist to help us create unique value with his learning, creativity and customer orientation. At Goldiran Team, we believe that in an environment where we spend half of our waking hours, having a good partner is an important part of our commitment.

Duties and Responsibilities:

Responding to, troubleshooting and resolving hardware, software or other network and user system problems including system, printer, telephone, etc.

Improving network systems and configurations and determining related hardware and software requirements.

Installing, configuring and maintaining computer systems (Zero-Client, Mini PC, laptop), printer, scanner and user telephone.
Ability to write technical reports and analyze root cause errors.

Planning, coordinating and implementing daily actions to ensure the sustainability of IT services and operations in all three areas of client, network and infrastructure.
Holding meetings and effective interactions with IT unit personnel, other units, suppliers, and contractors.
Ensuring that network systems and services are compliant with IT unit policies and strategies.
Training users in using computer systems, printers, telephones, etc.
Benefits:

Organizational loan.
Lunch.
Supplementary insurance.
Occasional gifts.
Bonus.
Employee training and development budget.
Possibility of purchasing company products in installments at a discount.
Qualification requirements:

Familiarity with network concepts, operating systems, servers, and infrastructure.
Proficient in Microsoft services.
Familiarity with Active Directory, DNS, DHCP, and WSUS concepts.
Familiarity with ITIL concepts and IT service levels.
Proficient in installing, configuring, and maintaining operating systems, application software, telephones, printers, and cameras, and their activation and troubleshooting.
High public relations, strong communication skills, and a results-oriented spirit.
Ability to troubleshoot and provide solutions to hardware and software problems.
Patient, empathetic and able to maintain focus in high-pressure situations.
Reading, writing and speaking skills in English.
Effective communication skills.
Ability to analyze data.
Ability to solve problems and provide solutions.
About us:

Goldiran Group established Goldiran Qeshm Air Conditioning Company in 2002 to provide the best quality and services in the shortest possible time and with the aim of achieving customer satisfaction. Then, over time and with a more specialized service approach in the field of industrial air conditioning systems (CAC), Goldiran Mobtekaran Industries Engineering and Consulting Company entered the field of activity in 2015.
Goldiran Mobtekaran Industries Engineering and Consulting Company, by utilizing the knowledge and experiences of executive and technical management, cooperating with the engineering and academic sectors of the country, and acquiring up-to-date knowledge through participating in international courses, has been able to meet the needs of many private and government companies.
Rich and valuable experiences have enabled Mobtekaran Goldiran Engineering and Consulting Company to provide the best and most suitable industrial and domestic air conditioning systems in various projects, services that demonstrate the distinctiveness of this complex. Mobtekaran Goldiran is currently implementing a project to increase the depth of production of chillers, fan coils and air conditioners and a plan to develop production lines and construct a new shed with an area of 14,000 square meters on 2 floors. It will also soon unveil new products, including wall-mounted water heaters, various types of boilers and air conditioners.
Since 2019, Mobtekaran Goldiran Engineering and Consulting Company has started to cooperate with reputable global brands with the vision of expanding its engineering activities in the field of design, implementation and supply of industrial air conditioning products. During its activity, it has launched dedicated exhibitions in a number of provinces of the country, expanded the network of installation and service representatives, held seminars and training courses.