Our client is seeking a Help Desk Support to join their team. As a Help Desk Support II, you will be part of the IT Department supporting various teams. The ideal candidate will have excellent customer service skills, strong problem-solving abilities, and the capacity to work collaboratively, which will align successfully with the organization. **Job Title:** Help Desk Support **Location:** Madison, WI (Hybrid - On-site required at least 50% of the time) **Pay Range:** $23 - $25/hour **What's the Job?** + Provide help desk capabilities and support for software deployments and installations. + Assist users with Windows 11, Microsoft 365, and mobile phone support for both Apple and Android devices. + Utilize ticketing systems and provide guidance to other personnel as needed. + Perform a variety of complicated tasks while relying on experience and judgment to accomplish goals. + Engage in a hybrid work model, alternating between on-site and remote work every week. **What's Needed?** + 2-5 years of experience in a Help Desk environment. + Proficiency in Windows 11 and Microsoft 365. + Experience with mobile phone support (Apple and Android). + Ability to lift computers and related equipment up to 40 lbs. + Familiarity with Cherwell Ticketing, scripting, automation, Microsoft Teams, Intune, and Microsoft Endpoint Configuration Manager is a plus. **What's in it for me?** + Opportunity to work in a dynamic and supportive team environment. + Gain experience in a hybrid work model that promotes work-life balance. + Develop your skills in a variety of help desk concepts and practices. + Engage with a diverse range of technologies and tools. + Potential for contract extension based on performance and project needs. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.