Help Desk Lead
TRN Staffing
Job ID: BF809597623 Location: Midland, GA Category: Office & Professional Employment Type: Permanent Date Added: 06/23/2025 Apply now Back to Search Thank you for applying. Someone will be contacting you shortly. Uploading Data... Creating Application... Finishing up... Apply Now
What Matters Most: • Competitive Pay of $20.00 per hour • Schedule: Monday–Friday 8:00 am-5:00 pm • Location: Midland, Georgia • Direct Hire opportunity Job Description: As a Help Desk Lead you will be responsible for managing the day-to-day operations of the help desk team, ensuring high-quality support and timely resolution of technical issues for users. This role involves overseeing Tier 1 and Tier 2 support staff, coordinating escalations, and implementing best practices for service delivery. The Help Desk Lead will also act as a key point of contact for complex technical problems and contribute to continuous process improvement initiatives.
Responsibilities: • Lead and manage the help desk team, including training, performance feedback, and daily operations such as ticket prioritization, assignment, and escalations. • Oversee technical support, troubleshooting complex issues as a point of escalation, and ensure timely resolution in line with service level agreements (SLAs). • Develop and implement help desk policies, procedures, and performance metrics, regularly analyzing data to enhance service quality and identify improvement areas. • Collaborate with IT and other departments on cross-functional support issues, maintain documentation and resources, and stay current on industry trends to recommend enhancements.
Qualifications and Requirements: • Over 5 years of experience in technical support, with at least 2 years in a supervisory role, specializing in Windows OS, Active Directory, Microsoft Exchange, and virtualization platforms. • Proficient in networking (LAN/WAN, DNS, DHCP, VPN), remote support tools, and ticketing systems, with strong troubleshooting and problem-solving abilities. • Strong leadership, communication, and organizational skills, with a focus on training and mentoring help desk staff. • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience may be considered. • Technical certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft) preferred.
Benefits and Perks: • $20.00 per hour pay rate • Opportunity for personal and professional growth • On-site position in a collaborative and supportive environment
Your New Organization: Join a team that values its employees and provides competitive compensation. Enjoy health, vision, and dental insurance plans, TRN fosters internal growth, has a great culture, and is dedicated to a fantastic mission.
Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply.
As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base salary range for this position is $41,600, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow for future salary growth. Apply now View All Jobs Similar JobsCredit Card Ambassador Orlando, FL Credit Card Ambassador| $20.00 Hr | Orlando 32819 | Varies Sunday- Saturday 6 am-10:30 pm (must be flexible) What Matters Most: - Direct Hire position - Must be flexible with schedule - $20.00 Hr - Orlando, FL 32819 The Reserves Network is currently hiring for Credit Card Ambassadors at... Apply Now Data Entry Winter Park, FL Data Entry Clerk | $ 19.00 per hour | Monday - Friday 8:00am - 5:00pm Position Details: - Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Some days may require a 7:45 AM start time) - Pay Rate: $19.00/hour - Duration: Temporary position (Approximately 6 months – could be extended for 6+... Apply Now Insurance Interviewer omaha, NE Interviewer | $18.00/hour | Mon- Fri 12pm-9pm / In Office/ Temp- Hire Opportunity What Matters Most · Competitive Pay of $18.oo/per hour · Schedule: Day - Mon- Fri 12pm-9pm · Location: Omaha, NE · Temporary-to-hire opportunity with career growth and stability · Weekly Pay with direct deposit... Apply Now Compliance Specialist Overland Park, KS Certified Healthcare Compliance Specialist | $27/hour | MON-FRI 8AM to 4:30PM | Temporary | Overland Park, KS What Matters Most: - $27/hour - Monday–Friday schedule - Benefits offered 2 medical plans, dental and vision - 401k - Weekly pay via direct deposit or pay card Job Description: This... Apply Now Customer Service Strongsville, OH Customer Service Representative | $18.00-$20.00/hr | 1st Shift, Monday-Friday, 9:00 AM - 5:30 PM What Matters Most: - Competitive pay of $18.00-$20.00 per hour - Schedule: Monday-Friday, 9:00 AM - 5:30 PM - Location: Strongsville, OH - Temporary-to-hire opportunity with career growth and stability... Apply Now
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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now * Required field. Helpdesk Lead l $20.00 per hour/ 8:00am – 5:00pm/ 1st Shift / Direct HireWhat Matters Most: • Competitive Pay of $20.00 per hour • Schedule: Monday–Friday 8:00 am-5:00 pm • Location: Midland, Georgia • Direct Hire opportunity Job Description: As a Help Desk Lead you will be responsible for managing the day-to-day operations of the help desk team, ensuring high-quality support and timely resolution of technical issues for users. This role involves overseeing Tier 1 and Tier 2 support staff, coordinating escalations, and implementing best practices for service delivery. The Help Desk Lead will also act as a key point of contact for complex technical problems and contribute to continuous process improvement initiatives.
Responsibilities: • Lead and manage the help desk team, including training, performance feedback, and daily operations such as ticket prioritization, assignment, and escalations. • Oversee technical support, troubleshooting complex issues as a point of escalation, and ensure timely resolution in line with service level agreements (SLAs). • Develop and implement help desk policies, procedures, and performance metrics, regularly analyzing data to enhance service quality and identify improvement areas. • Collaborate with IT and other departments on cross-functional support issues, maintain documentation and resources, and stay current on industry trends to recommend enhancements.
Qualifications and Requirements: • Over 5 years of experience in technical support, with at least 2 years in a supervisory role, specializing in Windows OS, Active Directory, Microsoft Exchange, and virtualization platforms. • Proficient in networking (LAN/WAN, DNS, DHCP, VPN), remote support tools, and ticketing systems, with strong troubleshooting and problem-solving abilities. • Strong leadership, communication, and organizational skills, with a focus on training and mentoring help desk staff. • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience may be considered. • Technical certifications (e.g., CompTIA A+, Network+, ITIL, Microsoft) preferred.
Benefits and Perks: • $20.00 per hour pay rate • Opportunity for personal and professional growth • On-site position in a collaborative and supportive environment
Your New Organization: Join a team that values its employees and provides competitive compensation. Enjoy health, vision, and dental insurance plans, TRN fosters internal growth, has a great culture, and is dedicated to a fantastic mission.
Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply.
As an equal opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The base salary range for this position is $41,600, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow for future salary growth. Apply now View All Jobs Similar JobsCredit Card Ambassador Orlando, FL Credit Card Ambassador| $20.00 Hr | Orlando 32819 | Varies Sunday- Saturday 6 am-10:30 pm (must be flexible) What Matters Most: - Direct Hire position - Must be flexible with schedule - $20.00 Hr - Orlando, FL 32819 The Reserves Network is currently hiring for Credit Card Ambassadors at... Apply Now Data Entry Winter Park, FL Data Entry Clerk | $ 19.00 per hour | Monday - Friday 8:00am - 5:00pm Position Details: - Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Some days may require a 7:45 AM start time) - Pay Rate: $19.00/hour - Duration: Temporary position (Approximately 6 months – could be extended for 6+... Apply Now Insurance Interviewer omaha, NE Interviewer | $18.00/hour | Mon- Fri 12pm-9pm / In Office/ Temp- Hire Opportunity What Matters Most · Competitive Pay of $18.oo/per hour · Schedule: Day - Mon- Fri 12pm-9pm · Location: Omaha, NE · Temporary-to-hire opportunity with career growth and stability · Weekly Pay with direct deposit... Apply Now Compliance Specialist Overland Park, KS Certified Healthcare Compliance Specialist | $27/hour | MON-FRI 8AM to 4:30PM | Temporary | Overland Park, KS What Matters Most: - $27/hour - Monday–Friday schedule - Benefits offered 2 medical plans, dental and vision - 401k - Weekly pay via direct deposit or pay card Job Description: This... Apply Now Customer Service Strongsville, OH Customer Service Representative | $18.00-$20.00/hr | 1st Shift, Monday-Friday, 9:00 AM - 5:30 PM What Matters Most: - Competitive pay of $18.00-$20.00 per hour - Schedule: Monday-Friday, 9:00 AM - 5:30 PM - Location: Strongsville, OH - Temporary-to-hire opportunity with career growth and stability... Apply Now
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