Title – Help Desk Level 2 Position – Fulltime Location – Cherry Hill, NJ Salary - $Open (Best Possible) Requirements Responsibilities: + Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site. + Ensure proper documentation, notification, and escalation of all incidents. + Communicate with clients by phone, email, and in person. + Troubleshoot and resolve system hardware and software problems. + Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS. Required Skills: + 3 years related work experience or BS in Information Systems or related field. + Must exhibit a clear, friendly, professional phone manner. + Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users. + Microsoft Windows Desktop Operating Systems + Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment. + Experience with Microsoft Office 365. + Must have reliable transportation. + Must be able to physically lift and move existing and new PC system components. + Experience with VMWare and Hyper-V would be a plus. + Experience working at a Managed Service Provider would be a plus.