Description We are looking for a Help Desk Manager for overseeing technical support operations across multiple client locations. You'll lead a dedicated team, ensuring efficient resolution of hardware and software issues, and enhancing overall customer satisfaction. Key Responsibilities: + Manage and lead technical support team, providing guidance and support. + Develop and implement support processes to optimize efficiency. + Coordinate IT support across office and venue locations. + Oversee user account management using MS Active Directory, Office 365, and more. + Manage incident and request tickets through ITSM systems. + Coordinate large-scale IT projects like workstation moves and software upgrades. + Supervise call center phone systems and IT equipment asset management. + Provide on-site IT support as needed across various locations. This is Fully On-Site in DTLA. For immediate consideration, direct message Reid Gormly on LinkedIn and apply now! Requirements Qualifications: + 10 years of technical support experience, with 5 years in a managerial role. + Strong communication and interpersonal skills. + Experience troubleshooting MAC, PC, and mobile devices. + Familiarity with Office 365, Dropbox, SharePoint/OneDrive, and Box. + Leadership experience with ITSM systems (ServiceNow, Jira Service Management, Zendesk). + Strong Intune Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .