Description We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery. Responsibilities • Oversee a team of service desk technicians, providing mentorship and direction • Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner • Refine and develop IT support processes for optimal service delivery • Collaborate with other departments to enhance the efficiency of IT services • Track performance metrics and instigate continuous improvement initiatives • Utilize ITSM and active directory in managing and troubleshooting IT issues • Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies • Provide deskside support and manage computer hardware issues. Requirements • Comprehensive understanding and practical experience with Cisco Technologies • Proficiency in Citrix Technologies • Familiarity with Cloud Technologies, including implementation and troubleshooting • Experience with Dell Technologies • Knowledge of IT Service Management (ITSM) • Ability to manage and troubleshoot Active Directory • Strong skills in Computer Hardware, including maintenance and repair • Proficiency in Configuration Management • Experience in managing and facilitating IT Deployments • Expertise in Deskside Support, including resolving end-user issues Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .