Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Other

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Help Desk Management, Help Desk Support, Information Technology (IT) Support, People Management

Certifications:

ITIL 4 Foundation - ITIL

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Help Desk Manager 

 

Seize your opportunity to make a personal impact as the Help Desk Manager providing IT support services critical to the Legislative Branch of the U.S. Government. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.  

 

At GDIT, people are our differentiator. As the Help Desk Manager supporting the U.S. Senate Sergeant at Arms remotely and in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Our work depends on the Help Desk Manager joining our team to ensure Congress’ upper body has the IT support and resources it needs to serve the American public. 

 

HOW THE HELP DESK MANAGER WILL MAKE AN IMPACT 

Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including team performance improvement and managing ‘shift left’ activities; 

Maintaining program service levels pertaining to response and resolution time frames; 

Adhering to a formal change control process to ensure agreement on all objectives and tasks; and 

Adhering to the quality assurance plan for the program and all task orders. 

 

WHAT YOU’LL NEED TO SUCCEED: 

Education: A bachelor’s degree (or equivalent years of experience) in a relevant field is required; either a Help Desk Institute (HDI) certification or an ITIL 4 Foundation Certification is required. 

Experience: at least eight (8) years of experience providing end-user support services. In addition, the Help Desk Manager will have four (4) years of experience managing a large, distributed team. Experience with ISO 9001 Quality Management Standards and ServiceNow. 

Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons 

Skills and abilities: Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact. Ability to work atypical hours. 

Location: Hybrid 

 

GDIT IS YOUR PLACE: 

Full-flex work week to own your priorities at work and at home 

401K with company match 

Comprehensive health and wellness packages 

Internal mobility team dedicated to helping you build your skills and own your career 

Professional growth opportunities including paid education and certifications 

Cutting-edge technology you can learn from 

Rest and recharge with paid vacation and 10 company-paid holidays  

 

#Hybrid #SENATE

The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.