This position is on-site in Temple, Texas.

We’re seeking an individual who is driven by customer support and possesses technical skills. In this entry-level role, you’ll gain experience in providing first-tier technical support. The SourceLink Help Desk offers full support for two proprietary online ordering systems and partial support for third-party systems used by our restaurant customers. You’ll work under close supervision to apply established methods for maintaining a functional and productive work environment. We use a comprehensive ticketing system, so strong verbal and written communication skills are essential. This is a fast-paced setting, so quick typing and the use of hot keys are crucial.

Take calls from restaurant customersResetting passwordsCreating accountsResending InvoicesResearching and responding to emails in a professional manner

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

A high school diploma or GED equivalent.Previous experience in customer service in a call center is preferredWorking knowledge of Microsoft / PC fundamentals.Ability to work outside of normal business hours to complete implementations and resolve issues.Office environment.Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.