Description: At Goldiran Logistics Company, we are looking for a motivated and capable Help Desk expert to help us create unique value with his learning, creativity and customer orientation. At Goldiran team, we believe that in the environment where we spend half of our waking hours, having a good colleague is an important part of our attachment. We deeply believe that in order to create the future, we cannot be satisfied with what we have today, so in order to be more capable, we need "you" to be with us. Because we believe in you, present and future...

Duties and responsibilities:
• Support and respond to users' technical requests in the field of software, hardware and network
• Installation, configuration and troubleshooting computer systems and related equipment
• Solving users' problems via phone, email or ticketing system
• Registering and tracking users' requests and problems in the ticket management system
• Cooperating with the technical team to review and solving more complex problems
• Collaboration To update and maintain technical documentation and instructions
• Support network systems and servers in necessary cases

Eligibility requirements:
• Minimum bachelor's degree in related fields (information technology, computer engineering and...)
• Familiarity with Windows and Linux operating systems
• Experience or familiarity with support software and ticketing systems
• Familiarity with computer hardware and internal networks
• Ability to explain and Solve technical problems in plain language for Users
• Ability to learn quickly
• Familiarity with basic network concepts such as IP, DNS, DHCP