REQ#: RQ194763Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist II you will help ensure today is safe and tomorrow is smarter. The Specialist provides support to end users on a variety of issues; identified, researches, and resolves technical problems. The Specialist will respond to telephone calls, email, and personnel requests for technical support while documenting, tracking, and monitoring the program to ensure a timely resolution.

HOW A HELP DESK SPECIALIST II WILL MAKE AN IMPACT

Software installation and support of commercial software and related upgrades

Update solutions database with applicable resolutions

Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

Monitors and enforces all IT policies and procedures

Assist with setting up new users in IDAM and multiple level security LDAP profiles

Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

WHAT YOU’LL NEED TO SUCCEED:

Experience

5+ years of experience in information technology or a related field

SAP experience required

Education

BS degree in Computer Science, Information Technology or equivalent experience (4 years)

Certification

IAT Level 2 - within 6 months of hire (Security+CE, CCNA-Security, etc.)

Security Clearance

TS/SCI with willingness to submit to a CI polygraph

Eligibility for access to SAP Information

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

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