Job Title: Help Desk Specialist III

Locations: Ft. Johnson Louisiana

Clearance: Secret

Certifications: CompTIA Security+ CE IAT Level II ITIL Foundations training 

Education: N/A

Roles and Responsibilities:

Computer Specialist -Lead, Technical Support SpecialistMinimum five (5) years of experience. Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. Monitor backups and maintenance logs. Answer calls or tickets to support end users with applications, hardware, software, and networking. Create end user documentation and knowledge base articles. Support server, common user applications, desktop services, and network connectivity and associated hardware.