Job Title: Help Desk Specialist III Locations: Ft. Johnson Louisiana Clearance: Secret Certifications: CompTIA Security+ CE IAT Level II ITIL Foundations training Education: N/A Roles and Responsibilities: + Computer Specialist -Lead, Technical Support Specialist + Minimum five (5) years of experience. + Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. + Monitor backups and maintenance logs. + Answer calls or tickets to support end users with applications, hardware, software, and networking. + Create end user documentation and knowledge base articles. + Support server, common user applications, desktop services, and network connectivity and associated hardware.