Help Desk Supervisor (Senior) - (626) Share this job as a link in your status update to LinkedIn. Job Title Help Desk Supervisor (Senior) Location Randolph Air Force Base, TX 78148 US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Information Technology Job Description Provide Tier I/II desktop client support for problem resolution for all AFPC laptops/desktops, government owned devices (iPads, iPhones and tablets), printers, audio/visual equipment and Video Teleconferencing Conference (VTC) support. Respond to trouble calls in any of the eight AFPC facilities located on JBSA-Randolph, Texas Upgrade and configure system software that supports AFPC laptops/desktops, government owned devices (iPads, iPhones and tablets), printers, audio/visual equipment and Video Teleconferencing Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and desk side support in order to respond to problems and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins. Be proficient in resolving computers, desktop scanners and large multifunction printers’ issues. Efficiently and effectively resolve customers’ inquiries, problems, concerns, questions, and general requests for services. Document and track all received inquiries (until closure), reporting on status, providing performance metrics, and capturing best practice, utilizing the virtual Electronic Service Desk (vESD) Air Force (AF) IT Service Desk problem/inquiry logging and tracking system. Requirements + More than 8 years of experience of Client Support Team + Position requires the candidate to have secret clearance + A Security + CE certification or equivalent to DoD 8570.01 IAT Level II Desired Skills/Other Considerations If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation. VEVRAA Federal Contractor, Equal Opportunity Employer (EOE) / AAMinority / Female / Veteran / Disabled / LGBTQ+ are encouraged to apply Type of Security Clearance Required Secret