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Job DescriptionHelp Desk Supervisor
Eagle Alliance is looking for Help Desk Supervisor in Annapolis Junction, MD
Transform technology into opportunity as a Help Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Supervisor you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Supervisor joining our team.
HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT
● Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff.
● Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
● Trains, coaches, and mentor’s employees on how to deliver the best customer service and achieve the team Service Level Agreements.
● Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.
● Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
● Analyzes help desk activities and develop tools and process improvements to optimize service
● Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
● Simulates or recreates user problems to resolve operating difficulties
● Recommends systems modifications to reduce user problems
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: A team player and have the ability to adapt in a dynamic, fast-paced environment
● Location: On Site
● US Citizenship Required
● Must be 8570 compliant
● Shift: Monday - Friday between the hours of 6am-6pm including some weekends and holidays
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
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