General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

As a Service Desk Support Analyst with GDIT, your typical day will include:

Resolving technical problems and answering queries by telephone or self-service ticket in support of internal astomer computer hardware, software, network, system/application access, and telecommunications systemsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsRouting calls to product line specialists, application, or system support specialist when appropriateMaintaining and updating records and tracking databasesAlerting management to recurring problems and patterns of problems

Required Qualifications:

High School Diploma or equivalent1 or more years of Service Desk and ServiceNow ticketing system experienceHDI-SCA certification or ability and willingness to obtain w/i 60 days of hireCompTIA A+ certification or ability and willingness to obtain w/i 90 days of hireITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hireUS Citizenship

Preferred Qualifications:

Associate's degree or equivalent3 or more years of related experience

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays