Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionHelp Desk Technician
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
● Diagnose, identify, isolate, and analyze problems utilizing historical database records.
● May route calls to product line specialists, application, or system support specialists.
● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
WHAT YOU’LL NEED TO SUCCEED:
Required Education and Experience*:
Help Desk Technician IV - AA/AS and 5+ years of experience
*Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required
Location: Customer Site
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays