The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

 

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

 

This position will be based in Ft Belvoir, VA.

 

Responsibilities:

The job of the Helpdesk Technician is to provide Tier I & II support to the customer user base.

Daily Tasks

Create and work end-user tickets utilizing the Remedy ticketing system.

Perform daily helpdesk checks.

Perform user and computer management within Microsoft Active Directory.

Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.

Issue/Receive equipment to/from end-users as needed.

Order and maintain printer consumables and other end-user items as needed.

Work directly with Team Lead to receive prioritization and escalate issues, risks, and challenges

 

Operations Support

Provide CAC/PIV certificate and account management support.

Support iPhone and iPad distribution and operations.

Support printer and fax operations.

Support Monitor / KVM / Workstation and desk phone operations.

 

Implementation

Perform new equipment installations as needed.

Process and perform user move requests as needed.

Perform equipment lifecycle requests as needed.

 

Troubleshooting

Provide Tier I & II desktop support for troubleshooting and problem resolution as required.

 

Security

Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.

Apply/Update DISA Security Technical Implementation Guides (STIG) to all end-user equipment.

Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.

Comply with all Air Force guidelines.

Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner.

 

Documentation

Document and maintain current user documentation and checklists.

Maintain user folders.

Provide a weekly status of activities performed and/or completed.

 

Equipment Acquisition / Accountability / Disposal

Input Purchase Orders into the government Purchase Order system.

Inventory, asset tag, and add to inventory database all end-user equipment received.

Update inventory database when equipment is moved, fielded, or removed from service. Work with and assist all equipment custodians with annual inventory of equipment.

Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.