Job Title: Help Desk Technical Tier I Support
Location: Erbil Air Base, Erbil, Iraq
The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.
Field trouble calls via the phone and computer trouble ticketing system. Perform laptop imaging. Conduct basic IP troubleshooting. Build user accounts on the domain. Add and remove computers from a Microsoft domain environment. Assign user accounts to appropriate groups and permissions. Build exchange mailboxes. Troubleshoot user email issues. Troubleshoot printers and map shared printers. Document trouble calls and computer/network actions for reporting purposes.Travel CONUS/OCONUS to support missions up to 10%. Minimum Qualifications:Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
Due to the nature of the work and contract requirements, US Citizenship is required.
A minimum of seven (7) years of experience with IT systems.Minimum of four (4) years in IT customer support and two (2) years experience in a military environment. Must have the following required certifications: A+ and Network+ and Security+ and CCNA. Education: Associates degree in Networking, OR eleven (11) years of recent specialized experience. Trace SystemsTrace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.
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