Job Summary: As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology. Key Responsibilities: + Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity. + Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts. + Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software. + User Training: Offer basic training and guidance to end-users on technology usage and best practices. + Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems + Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory. + Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures. + Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. Salary: $46,000-$50,000 INDOPERATIONS Requirements + High school diploma or equivalent (Bachelor's degree in IT or related field preferred). + Strong passion for technology and a desire to learn and grow in the IT field. + Interest in K-12 education + Experience using Incident IQ (preferred) + Excellent problem-solving and communication skills. + Basic knowledge of computer hardware, operating systems, and software applications. + Customer-focused with a commitment to providing exceptional service. + Ability to work well in a collaborative team environment. + Prior experience in an educational setting is a plus, but not required. Benefits + Medical + Dental + Pension + Paid Time Off