+ The helpdesk technician is the first point of contact for end users seeking technical assistance. Requests can be in person, via the phone, or by email. Request can be for all company-issued IT assets, including PC, laptops, mobile phones, handheld devices, network connectivity, and applications. + Must be able to effectively communicate with nontechnical end users to gather details about reported issues to ensure accurate and timely resolution of support issues. + They are required to provide timely updates to internal customers on ticket status. Maintain support ticket information. + They must be able to effectively escalate unresolved issues to the next level of support staff. Escalation would include passing all relevant details about the issue to the escalation resource and details results of troubleshooting steps taken. + They must be able to troubleshoot, diagnose, and resolve technical hardware and/or software issues efficiently. + Technician is tasked with documenting issues, troubleshooting steps, and final resolution in the ticketing system. + They maintain key technical documentation on the installation of software and configuration of hardware. + Must be willing to help us in our continuous improvement efforts. Help identify areas for improvement in our services. Identify and communicate recurring issues to system administrators and/or managers. + Technician on occasion will work with external vendors to resolve internal tickets as needed. + Occasional overnight travel to other company locations as required. + Completion of assigned projects promptly. + Position requires accurate and timely reports to management on support tickets and assigned project status. + Other duties as assigned. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.