JOB SUMMARY
The Help Desk Technician provides support services to internal users of the organization’s computer systems and data processing network. Acts as a ï¬rst level problem identiï¬cation and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users in solving their own data processing problems. The Help Desk Technician provides a valuable service to customers and clients.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
Aid users who experience technical problems. Provide Tier I software and hardware support. Coordinate application, hardware, and software problems problem resolution with IT areas as necessary, and tracks, reports, and resolves recurring problems within scope of Level I support expectations. Diagnose and resolve user trouble tickets using documented procedures and checklists in the performance. Enter IT trouble ticket information and data into IT ticket system. Escalate user trouble ticket problems to Level II or Level III technical support as necessary. Collect, collate, and report user feedback to Director of IT
JOB KNOWLEDGE & QUALIFICATIONS
Education
Associate degree in Computer Science, Information Systems, or other related field strongly preferred.
Training and Experience
Minimum of two (2) years’ experience executing the duties of a Help Desk Technician or similar position Health care setting preferred. Electronic Health Record experience preferred. Meditech or Athenahealth.
Certificates, Licenses, Registrations
Comp TIA A+ or Microsoft Certified Professional preferred. Service Desk/Customer Service certification desired.Benefit Information and Wage Transparency:
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”.
Click here for benefit information.
Wage Range: $21.240 - $32.593