Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician II joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.

Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.

May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites. 

Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10. 

Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts. 

Records all work accomplished using Remedy IT Service Management software.   

Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

Route calls to product line specialists, application, or system support specialists.

Alerts management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

Positive customer service attitude.

Detailed technical problem-solving approach.

Excellent interpersonal communications skills.

Ability to walk between work sites as required. 

HS/GED, 1+ years' experience or related experience

SECRET Security Clearance

Information Assurance Level II Certification (Security+)

GDIT IS YOUR PLACE:

401K with company match.

Comprehensive health and wellness packages.

Internal mobility team dedicated to helping you own your career.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from.

Rest and recharge with paid vacation and holidays.