Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionHELP DESK TECHNICIAN III
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Technician III, the work you’ll do at GDIT will be impactful to the mission of AmeriCorps. You will play a crucial role in the support of the IT operations infrastructure.
● Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
● Collaborate across all IT teams to support users and managers.
● Deliver materials following project SLAs.
● Provide feedback to operations managers after implementation of new technology and assist the troubleshooting process.
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have:
1+ years of technical support experience in current desktop and laptop computers, various operating systems to include two or more of the following: Windows 10/11, Mac OS with 1+ years of technical support experience in Office 365.
AA Degree + 1 year related experience OR 3 years of related working experience if no AA degree.
Must be a US citizen. Must successfully pass a background check and obtain Public Trust security clearance.
Experience using ticketing system (prefer ServiceNow).
Experience with remote desktop management software (prefer Bomgar\Beyond Trust).
Experience with workstation deployment management system (prefer SCCM).
Ability to follow and update standard troubleshooting procedures to ensure proper routing escalation of issues that cannot be resolved while on call with the customer.
Willingness to actively seek input from senior engineers and ask questions to improve technical understanding to improve first call resolution.
Proven ability to meet and/or exceed Service Level Agreements.
Strong customer service and end-user equipment support skills.
Strong written and oral communications required.
Ability to work within 8:00 am – 8:00 pm EST M-F shift and cover from 12:00 pm – 8:00 pm EST if needed.
Desired:
ITIL foundations certification or ability to obtain certification within 3 months
One or more of the following certifications is desired:
• CompTIA Security+
• CompTIA Network+
• CompTIA A+
• Microsoft Certified Desktop Support Technician
• Enterprise Desktop Support technician on Windows 11
• MCITP: Enterprise Desktop Administrator on Windows 11
• Microsoft Certified Technology Specialist: Windows 11
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
e colleagues who share your desire to drive operations forward.