Help Desk Technician  Full Time Position: (M-F)  On-Call Weekend Rotation          Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life. Bachman’s information technology department has an opening for a help desk technician who is skilled in trouble shooting, automated systems, hands on support, and system backup and recovery support. Are you looking for steady, full-time, employment with great benefits? Do you want to work for a company that cares about its employees? Are you looking for a positive work environment and a team atmosphere? Don’t wait, apply now! POSITION DUTIES: + Perform technical hands-on support of a large fleet of personal computers, point-of-sale registers, and other computing hardware for remote and on-site users. + Respond to and resolve or escalate incoming Help Desk requests in a timely and courteous manner. + Provide system backup and recovery support and participate in on-call rotation for after-hours requests. + Provide technical support for 250+ PC’s (hardware and software) and 85+ POS registers. + Provide technical support for printers and other peripherals. + Support automated System Backup applications. + Provide analysis of diagnostic utilities to aid in basic troubleshooting of PC problems. + Perform hands-on fixes at the desktop level, including installing and upgrading software/hardware, configuring systems and applications. + Provide On Call support on a rotational basis. + Work with the recycling and disposal of outdated hardware. QUALIFICATIONS: + A+ certification and 1-2 years work experience OR Associates Degree in Computer Science or Computer Information Systems OR equivalent experience. + Experience in help desk role supporting Microsoft Office products with high proficiency in using MS Office products and Windows Operating Systems preferred.  + Knowledge and experience in supporting computer hardware, peripherals, Microsoft applications and Windows 10, 11, and smart devices.  + Exposure to troubleshooting mobile devices.  + Hands on experience with installing and troubleshooting PC software and hardware issues.  + Ability to effectively prioritize and execute tasks in a high-pressure environment.  BENEFITS: + Medical Insurance •   Health Savings Account/PPO •   Dental Insurance •   Vision •   Life and AD&D     •   Disability, Accident, Critical Illness Insurance     •   401(K)     •   ID Watchdog     •   Pet Insurance     •   Wellness  •   Employee Assistance Program (EAP)  •   PTO  •   Paid Holidays (6/year) Don't settle, come grow with us! Bachman's is an Equal Opportunity Employer Powered by JazzHR