The Helpdesk Coordinator is a recruitment contact center staff that supports live calls, emails, chats, and web-based requests. This team is committed to delivering efficient, knowledgeable, and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.Resolve customer inquiries through multiple contact mediumsAssisting Hiring Managers, applicants, candidates, client employees, recruitment staff, and other stake holdersDemonstrate exceptional customer service skills and emotional intelligenceUse critical thinking skills to independently assess and resolve situationsCommunicate clearly in English – both verbal and written communicationHandle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediumsSimultaneously use phones, contact center software and other contact mediumsIdentify potential issues of risk to the client and recruitment. Determine escalation routes when appropriate.Work with internal and external stakeholders to ensure proper customer service is being deliveredDeliver on a multitude of services – including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar servicesAct as a company gatekeeper and liaison to recruitment processAdherence and knowledge of IBM and client policies, procedures and recruitment processSome reporting may be requiredPerform other miscellaneous duties as required by the managementResolve internal and external candidate’s inquiries through multiple contact mediums (phone, chat, internal cases and email)Assist hiring managers and recruitment staff to create and/or modify job requisitionsAssist current and former employees to fulfill their HR needs