**Introduction** Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBM’s future. Start your journey now! **Your role and responsibilities** Helpdesk Coordinator is a recruitment contact center staff that supports live calls, emails, chats, and web-based requests. This team is committed to delivering efficient, knowledgeable, and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries. Key Responsibilities: * Resolve customer inquiries through multiple contact mediums Assisting Hiring Managers, applicants, candidates, client employees, recruitment staff, and other stake holders * Demonstrate exceptional customer service skills and emotional intelligence * Use critical thinking skills to independently assess and resolve situations * Communicate clearly in English - both verbal and written communication * Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums * Simultaneously use phones, contact center software and other contact mediums * Identify potential issues of risk to the client and recruitment. Determine escalation routes when appropriate. * Work with internal and external stakeholders to ensure proper customer service is being delivered * Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services * Act as a company gatekeeper and liaison to recruitment process Adherence and knowledge of IBM and client policies, procedures and recruitment process * Perform other miscellaneous duties as required by the management * Resolve internal and external candidate’s inquiries through multiple contact mediums (phone, chat, internal cases and email) * Assist hiring managers and recruitment staff to create and/or modify job requisitions * Assist current and former employees to fulfill their HR needs **Required technical and professional expertise** * At least 1+ year experience in Customer Service * At least 3-6 months experience in Human Resource and/or Staffing * At least 1+ year experience in an office environment using the telephone and computer as the primary instrument to perform your job duties * At least 1+ year experience with computers including in-depth internet * knowledge and working proficiency in Word, Excel and Outlook * High fluency in English - both written and verbal communication **Preferred technical and professional experience** * At least 1+ year experience in Customer Service * At least 3-6 months experience in Human Resource and/or Staffing * RPO experience