Job description

As a Helpdesk Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing first-level support, troubleshooting technical issues, and maintaining a high level of customer satisfaction. Your key responsibilities will include:

Responding to client inquiries via phone, email, and chat. Diagnosing and resolving hardware and software issues. Managing and prioritizing support tickets to ensure timely resolution. Documenting interactions and solutions in the ticketing system. Collaborating with IT team members to escalate and resolve complex issues. Assisting in the setup and configuration of new hardware and software. Providing guidance and training to clients on IT systems and applications. Keeping up-to-date with company products, services, and best practices.