Position: Helpdesk Operative (FM)

Location: Mayfair, London

 

We are looking for a Helpdesk Operator to join our team in London!

 

You'll be a passionate individual, with Customer Service experience to manage phone call and email requests, support employees and log information onto a database. 

 

You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service. 

 

Main duties

Data inputting on Elogs and Maximo correctly and accurately Manage SLA's on Maximo/Elogs systems and chase engineers before SLA failure Helpdesk regular reporting Raise Purchase Orders Answer the telephone and respond to all email enquiries in a timely manner. To co-ordinate direct and sub-contract labour for optimum performance and to meet contractual obligations. Communicating with Supervisors / Engineers / Suppliers / Subcontractors regarding Reactive & Quoted Works Chase up jobs logged on weekly basis regularly to close off and chase up costs from suppliers and sub-contractors. To ensure that so far as is reasonably practicable MTFM reacts efficiently and effectively in line with SLA's and KPI's To ensure the company H&S policy is adhered to within the sphere of responsibilities. Co-ordinate helpdesk calls from Elogs ensuring this are updated on Elogs and issued out to relevant engineers/sub-contractors

 

 

What we are looking for:

Experience in data inputting with Elogs, Maximo software CAFM systems experience and management of multiple site data systems Someone able to work under pressure in order to meet with challenging deadlines Effectively manage workloads Someone with a strong standard of both literacy and numeracy Confident with Microsoft office packages Excellent written and verbal communication and negotiation skills to support you in your role. Good planning and organisational skills