An exciting opportunity is now available for a reliable full time Help Desk Supervisor. This role is responsible for the provision of administrative support services to management and the Helpdesk/Call centre function by Downer on-site at Head Quarters Joint Operations Command (HQJOC) at Bungendore.

Skills and Experience

Ability to hold an appropriate Defence Security Clearance (Australian citizenship mandatory) Exceptional internal and external customer service skills Ability to work in a team environment Experience dealing with the public Knowledge of necessary procedures and processes for operating a Call Centre / Helpdesk Function Solid background and experience in office administration Experience with the ability to utilise and understand software programs such as Microsoft Access, Microsoft Word, Microsoft Excel, e-mail, internet and intranet

The successful candidate will possess a strong work ethic, achieve highest level of safety, quality of work and have a genuine passion for excellent customer service.

Benefits and Culture

Supportive and inclusive culture A professional and safe working environment Good employee benefits and entitlements

HQJOC operates twenty-four hours a day, seven days a week. Occasional evening or weekend work may be required.

This role includes:

Working in a challenging high security environment, often under pressure  Dealing with conflicting priorities  Must be able to plan, organise and prioritise work in order to meet strict deadlines and provide timely and accurate information to all stakeholders.  Provide quality customer service to internal Downer parties  Develop good working relationships with all stakeholders Provide administrative support to management, including coordinating all Human Resources activities for HQJOC and also provide input into the HQJOC monthly report.