TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Helpdesk Support SpecialistWho We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified.

TransPerfect and it’s growing family of companies is looking for an energetic individual to work full-time in our New York City office as a Desktop Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations. What You Will Be Doing:Providing exceptional IT Services to TransPerfect employeesInstalling and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)Responding to support requests on a daily basisPerforming analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end usersDocumenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipmentProvides assistance and training to other Helpdesk staff in solving more complex user problems.  Escalates issues to more experienced staff or management if needed.Build and deploy new desktops and laptopsMay assist in coordinating Helpdesk staff activities related to larger projects as required by IT managementAssists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staffWho We Are Looking For:

As a Senior Helpdesk Support Specialist you are a:

Creative thinker – You are curious and unafraid to ask questionsHard worker – You are industrious and diligent in everything you doInnovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

Minimum Bachelor’s degree