The Helpdesk Technician (Level 1) is responsible for providing exceptional technical support to our agents in Europe. This role focuses on troubleshooting basic IT issues, offering web support, and delivering high-quality assistance over the phone. The position requires fluency in Italian and strong communication skills to maintain the company's high standards of service. You will collaborate with internal teams to ensure seamless problem resolution while escalating complex issues when needed.

Key aspects of the role include:

Balancing technical troubleshooting with a customer-centric approach. Addressing and resolving user inquiries efficiently. Upholding quality and professionalism in all interactions.