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Job Description

Job Purpose

This strategic role combines Customer and Key Account Management (KAM) responsibilities with In-Field Excellence leadership. As a Customer and KAM, you will be responsible for promoting the hematology portfolio in the North region, developing trustful relationships, driving scientific engagement, and executing customer-centric account plans. As the Field Excellence Lead, you will be responsible for coaching and supporting the overall Oncology & Hematology sales teams to elevate field capabilities.

This is a high-impact position requiring strong leadership, field-force acumen, strategic thinking, and a collaborative mindset to optimize both individual and team performance within Takeda’s Oncology Business Unit.

Key Responsibilities

Customer and Key Account Management (Strategic Focus 70%-80%)

Develop and execute strategic account plans for hospitals and treatment centers in the North Region to optimize access and impact of the Hematology portfolio.Build and maintain trustful relationships with Hematologists, Pharmacists, hospital administrators, and other stakeholders.Lead high-level scientific engagements and commercial discussions, ensuring robust communication of product and disease insights.Identify and act on customer needs to co-develop innovative, customer-centric solutions in collaboration with the cross-functional team.Monitor performance against account targets and adjust strategies as necessary to meet business objectives.

Field Excellence Leadership (Operational & Strategic Focus: 20%-30%)

Capability Building & Coaching:Act as a mentor and coach for the KAM team, strengthening skills in pre-call planning, post-call follow-up, omnichannel execution, and optimal CRM and field-force dashboards usage.Identify training gaps and support development of learning frameworks, onboarding programs, and cycle review processes tailored to team needs.Champion omnichannel strategies, enabling seamless integration of digital tools into field execution.Sales Force Effectiveness (SFE):Support Sales Force Effectiveness initiatives, including segmentation, targeting, and territory optimization.Contribute to the development of incentive plans (SIPs) aligned with therapy priorities and performance goals.Collaborate with DD&T teams to define field-force dashboards, ensuring real-time monitoring of key performance indicators (KPIs).Leverage CRM tools like Veeva to analyze data-driven insights and implement strategies that elevate customer engagement.Process Governance & Analytics:Oversee territory mapping, CRM activity quality, and KPI monitoring to ensure alignment with oncology portfolio goals.Track customer journeys using digital tools, ensuring high engagement standards and compliance.Establish feedback loops from field teams to cross-functional team, driving continuous improvement and alignment of local strategies.

Cross-Functional Collaboration

Act as a liaison between the KAM team and other departments, including Medical, Market Access, and Marketing, ensuring coordinated execution within a compliant framework.Participate in regional field-excellence forums to contribute to knowledge-sharing and the localization of EUCAN-level strategies.Support cycle planning, co-developing strategic customer-centric account plans and fostering seamless cross-functional collaboration.

Qualifications & Experience

Education:

Bachelor’s or Master’s degree in Business, Life Sciences, or related fields.

Professional Experience:

Minimum 5 years of experience in KAM, Specialty Care Sales, or Commercial Excellence roles, preferably in Hematology or Oncology.Strong field-force coaching or SFE background, with a proven ability to enhance team productivity and performance.Demonstrated success in managing complex hospital and multi-stakeholder environments.Advanced experience with CRM systems (e.g., Veeva), KPI modeling, and analytics dashboards.Proven track record in executing omnichannel strategies effectively.

Takeda Core Capabilities (mandatory - applicable for all roles)

Takeda Leadership Behaviors:

Clear demonstration of our leadership behaviors: Think Strategically, Inspire Others, Deliver Priorities, Elevate Capabilities.

Digital Knowledge:

Upskilling on everyday digital tools and platforms relevant to the position, including artificial intelligence (e.g., CRM, Portals, PowerBI), to boost efficiency, effectiveness, and excellence.

Data-Driven Decision Making:

Proficiency in using facts, metrics, and data to guide business decisions adjusted to the role and to leverage insights for strategic planning.Clarity on data sources, management, and analysis relevant to the role.

Agility and Adaptability:

Ability to adapt quickly to change and embrace new business models, priorities, and digital mindsets.Result-oriented, with the ability to deliver expected results even in ambiguous circumstances.Increase efficiency and scalability by repurposing successful elements of existing solutions within the company.

Collaborative Mindset:

Embrace a collaborative approach to problem-solving and innovation.

Continuous Learning:

Embrace a life-long learning mindset and take ownership of your learning journey.Be proactive in building your development plan and stay updated with the latest market trends, digital technologies, and pharmaceutical industry best practices.

Skills & Competencies

Advanced strategic account management.Expertise in sales analytics, territory optimization, and incentive plan design.Strong leadership and coaching ability, with proven experience in capability building.Scientific acumen and clinical communication expertise within Hematology/Oncology.Collaborative mindset with the ability to navigate cross-functional dynamics.Proficiency in CRM, Excel, and performance analytics tools.

Language & Travel Requirements

Fluent in Portuguese and English.Willingness to travel across Portugal and occasionally within the EUCAN region.

This role demands a self-starter with a passion for customer excellence, a keen analytical mindset, and the ability to drive both strategic and operational success.

LocationsLisbon, Portugal

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time