Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As a Hemostasis Systems Service Consultant, you will be responsible for:

Your role:

You will manage complex technical investigations to solve customer issues and to identify potential product issues.You manage critical accounts and define and pursue appropriate action plans in collaboration with cross-functional teams.You will collaborate with the Business Area in Marburg Germany to create and communicate interim and final solutions and you will disseminate relevant technical information.You will conduct knowledge transfer sessions including global calls and technical exchange meetings and will lead knowledge transfer of new product introductions and updates.You act as the interface between the global service organization and the business unit.You coordinate activities within the service lifecycle and support the implementation of the CS LD service strategy including monitoring of relevant service KPIs.You participate in international projects and project teams representing the service organization.

Your expertise:   

You are a self-starter and have a deep understanding of the Siemens Hemostasis systemsYou have proven troubleshooting and analytical problem-solving skillsYou have demonstrated good documentation practicesYou have shown your ability to develop and maintain strong relationships with key stakeholdersYou have an understanding of general clinical laboratory operations with 5+ years of experience in Healthcare or an FDA regulated industryYou have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation

Required skills to have for the success of this role

BS or BA in Biomedical Science, Biomedical Engineering or related Science/Engineering field or equivalent combination of education and experience requiredMinimum of 5-8 years of relevant experience in a related field and successful demonstration of key responsibilities, knowledge, and skillsMinimum of 3 years of Hemostasis instrument support experience preferred. Technical Support or RSC experience is an advantage. Willing to travel up to 20%This position will be filled remote

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is

Min $104,000 - Max $156,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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