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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description
Heroku’s Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Heroku. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of Salesforce’s Heroku platform.

Overview of the Role
We are currently seeking an Account Partner Director to join our growing Heroku Professional Services sales team! Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

Your Impact

Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers

Facilitate qualification, deal cycle participation, account reviews and value assessments

Accountable for bookings, revenue, margin, CSAT, and value delivered

Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology

Act as a trusted advisor to our customers to accelerate value and improve customer outcomes

Pilot awareness within a micro-vertical to develop repeatable motions

Serve as a key SME, leader, and services consultant to our sales teams

Serve as the liaison between internal and external teams

Required Qualifications:

6+ years of experience owning or leading a book-of-business

8+ years of experience working within a consulting landscape

App-development background to manage GTM around a highly technical product

Experience selling professional services related to digital transformation

Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements

Capable of building assets from scratch including marketing, sales and strategy solutions

Experience with global procurement leads to settle pricing and deal strategy

Skilled in maneuvering and working with the C-Suite during a strategy cycle

Background in delivering critical initiatives and/or programs for a firm-based model or product company

Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $189,670 to $253,760.For Colorado-based roles, the base salary hiring range for this position is $172,445 to $230,685.For Washington-based roles, the base salary hiring range for this position is $172,445 to $253,760.For Washington D.C based roles, the base salary hiring range for this position is $189,670 to $253,760.

For Maryland based roles, the base salary hiring range for this position is $172,445 to $230,685.

For California-based roles, the base salary hiring range for this position is $189,670 to $253,760.For Hawaii-based roles, the base salary hiring range for this position is $172,445 to $230,685.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.