During a typical week as a Hersheypark Leadership Development Intern, you will work as a Hersheypark Team Leader, receive on-the-job leadership experience, and will participate in Professional Development designed to provide continuous learning and development.

Job Duties (Duties marked with an asterisk are essential functions of this job):

Lead and supervise part-time staff and assist in overseeing daily operations.

Perform day-to-day operational job duties as needed.

Act as a liaison to department management; observe and report on all issues or concerns that arise day to day. Provide feedback to management so they can implement solutions.

Train employees to ensure that they are capable of interacting appropriately with guests and that they have the information needed to answer questions.

Place employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts.

Ensure strict adherence to Child Labor Laws and reporting any potential violations to their direct Supervisors.
Maintain guest service and hospitality standards through interaction with guests and monitor employees. Ensuring proper execution of all service standards set by management. Respond to guest questions and directing them to the appropriate source of information.

Provide recommendations regarding disciplinary action and participation in coaching employees.
Monitor and enforce health, safety, and sanitation standards

Participate in a Professional Development Series, including completing projects and attending events for continuous learning and development.

 Perform other duties as assigned.

Qualifications:

Must be 18 years of age or older

This internship is open to college students and recent graduates 

Must meet one of the following criteria:

Completed HP Leadership Development Level 1 Program

Must be in good standing with Hershey Entertainment and Resorts

Worked a minimum of one season experience as a red tag (Assistant Team Leader) at the Hersheypark Entertainment Complex

Certain positions will be required to complete pre-employment drug testing

Ability to obtain department-required certifications, including but not limited to; Ellis & Associates lifeguard certification, RAMP certification, ServSafe, etc. based on department placement.

Knowledge, Skills, and Abilities:

Must be friendly, upbeat, work well with other employees, and be able to interact with guests

Ability to communicate professionally and effectively

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts 

Ability to multitask in a fast-paced environment

Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)

Must be able to work independently and be self-motivated to perform all aspects of the job at all times

Job Demands:

Must be able to work a minimum of five (5) closing shifts and at least 40 hours per week during May, June, July and August

Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. 

Physical requirements include the ability to stand for up to eight hours at a time, walk, bend at the waist and knees and have repeated manual dexterity, and the ability to push, pull, and reach above shoulder level, and lift up to twenty (20) pounds without assistance

Company-coordinated housing is available to students residing outside of 50 miles to Hersheypark

If company housing is utilized, a weekly housing and utilities fee of $160/week, which is inclusive of limited transportation whether utilized or not, will be automatically deducted from student’s paychecks. At the time of hire, HE&R will require a $180 housing fee, inclusive of a refundable $160 housing deposit and a $20 nonrefundable insurance waiver fee.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer